Privacy Policy
1. Introduction
At SIGAFOZ TURISMO LTDA ("SigaFoz"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our travel services in the Iguazu region (Brazil, Argentina, and Paraguay).
2. Information We Collect
We might gather details like your full name, digital mail, contact number, ID papers for frontier passage, and billing and transaction information processed through our payment providers when reserving trips.
3. How We Use Your Information
Your information is used to process bookings, coordinate transportation, manage border documentation assistance, and communicate important updates regarding your tours.
4. Local Service Coordination
As a local operator, we share necessary details with our multilingual guides and drivers to ensure a seamless door-to-door experience at Iguazu.
5. Cross-Border Documentation
For tours involving Argentina or Paraguay, we handle sensitive identification data strictly for the purpose of facilitating legal border crossings and immigration procedures.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the services requested and to comply with Brazilian legal and tax requirements.
7. Third-Party Sharing
We do not sell your personal data. Information is shared only when reasonably necessary with guides, drivers, transportation partners, hotels, attractions, tourism suppliers, payment providers and, when required, immigration, customs or other competent authorities involved in your itinerary.
8. Security Measures
We implement technical and organizational measures to protect your data against unauthorized access, loss, or alteration during your travel experience.
9. Cookies and Tracking
Our website uses cookies to enhance user experience and analyze traffic patterns to improve our local travel content.
10. Your Rights
You have the right to access, correct, or request the deletion of your personal data. Contact us at reservas@sigafozturismo.com to exercise these rights.
11. LGPD Compliance
SigaFoz processes personal information in accordance with applicable Brazilian data protection laws, including the Lei Geral de Proteção de Dados (LGPD).
12. Marketing Communications
We only send promotional emails if you have opted in. You can unsubscribe at any time using the link provided in the communication.
13. Minors
We collect data regarding minors only when provided by parents or guardians for the purpose of tour logistics and safety.
14. International Transfers
When operating tours in Argentina or Paraguay, your data may be processed in these jurisdictions to comply with local travel regulations.
14. International Transfers
Because SigaFoz operates across Brazil, Argentina and Paraguay and uses international technology and payment providers, personal information may be processed outside Brazil when necessary to provide our services. We seek to use appropriate safeguards in accordance with applicable data protection requirements.
16. Contact Information
For any questions regarding your privacy, please contact SIGAFOZ TURISMO LTDA at reservas@sigafozturismo.com or visit our office in Foz do Iguaçu, Brazil.